Last updated: September 1, 2026
Membership
Neon Kisses Closet is a recurring membership that gives members access to eligible Closet inventory through a credit-based rental system.
Closet Access is $99 per month and includes 1 credit at a time.
Closet Plus is $159.99 per month and includes 2 credits at a time.
Memberships renew automatically each month until canceled. Members may place up to 4 Closet orders and complete up to 4 returns per billing month, subject to available credits and inventory.
Credits represent the number of Closet Picks a member may have in use at one time. Credits are not cash, store credit, or a monetary balance and do not accumulate from month to month.
Some Premium Closet pieces require 2 or more credits.
Closet Picks & Availability
Closet inventory is shared and availability changes as items are selected, returned, inspected, cleaned, and placed back into circulation.
Specific styles, colors, and sizes are not guaranteed to remain available.
Items are rented as shown unless otherwise stated. Closet items are not customizable unless the product page specifically says otherwise.
Shipping
A $10 tracked shipping charge applies to each Closet checkout/pull.
Membership fees do not include outbound shipping.
Unless Neon Kisses specifically provides a prepaid return label, return shipping is the member’s responsibility. We strongly recommend using a trackable shipping method.
Returned items remain the member’s responsibility until received by Neon Kisses.
Returns & Credit Restoration
Members may request a return through My Closet in their customer account.
A credit does not become available when a return is requested or when the package is mailed.
The credit becomes available again only after the returned Closet Pick has been received and processed by Neon Kisses.
After receipt, an item may temporarily remain unavailable while it is inspected, cleaned, repaired, or prepared for its next rental.
Item Care
Normal wear from appropriate use is expected.
Members may not permanently alter, cut, dye, embellish, resize, customize, or otherwise modify Closet items.
If an item becomes stained or damaged, contact Neon Kisses before attempting any treatment that could permanently affect the garment.
Damage beyond reasonable wear—including significant stains, tears, burns, broken hardware, excessive odors, unauthorized alterations, missing components, or similar damage—may result in reasonable cleaning or repair charges.
If the item cannot reasonably be restored, the member may be charged up to the item’s replacement value.
Lost, Stolen, or Unreturned Items
Members are responsible for Closet Picks while they are in their possession.
If an item is lost, stolen, destroyed, or cannot be returned, contact Neon Kisses as soon as possible.
If a Closet Pick remains outstanding, Neon Kisses may send a written return notice to the email address associated with the member’s account requesting that the item be returned.
If the item has not been received by Neon Kisses within 30 calendar days after that notice is sent, the item will be considered unreturned and the member may be charged up to the full replacement value of the item, subject to applicable law.
The member’s Closet privileges may also be suspended while an item remains outstanding. No additional Closet Picks may be selected until outstanding items are returned and processed or any applicable replacement charge has been resolved.
If an item is returned after a replacement-value charge has already been processed, any refund or adjustment will be determined by Neon Kisses based on the item’s condition, timing of the return, and applicable law.
Missing Pieces
Sets and multi-piece looks must be returned with all components supplied with the rental.
Missing skirts, wraps, accessories, detachable pieces, belts, jackets, or other included components may result in a replacement charge.
Cancellation & Pausing
All outstanding Closet Picks must be returned before membership cancellation can be completed.
Cancellation becomes available after all outstanding items have been received and processed.
Members should allow enough time for returns to reach Neon Kisses before their next renewal date. A membership that remains active through its renewal date may renew automatically.
Membership charges already processed are non-refundable except where required by law.
If pausing is available on the member’s plan, outstanding Closet Picks must still be returned according to the membership terms.
An outstanding item remains subject to the 30-day unreturned-item policy even if the member requests cancellation or the membership otherwise ends.
Switching Plans
Existing members who want more credits or Premium Closet access should contact Neon Kisses to switch plans.
Do not purchase a second membership to upgrade from Closet Access to Closet Plus.
We will confirm the plan-change timing and any applicable billing adjustment before making the switch.
Membership Misuse
Neon Kisses may suspend or terminate Closet privileges for repeated non-return, chargebacks involving valid rental charges, misuse of inventory, excessive damage, suspected fraud, or material violation of these terms.
Outstanding financial obligations remain due after suspension or cancellation.
Questions
For membership, return, billing, damage, or plan-change questions, contact Neon Kisses through the Contact Us page before sending an item back if you are unsure how to proceed.
